Michael Romano is the founder and driving force behind Luxury Home & Glass Solutions, a leading installer of custom impact windows, doors, and automated window treatments based in Fort Lauderdale, Florida. With over five years of experience as a sales representative in the construction industry, Michael realized the need for a company that prioritizes customer care, high-quality installations, and transparency. After working for other companies where clients were often treated as an afterthought, he decided to start his own business with a clear mission: to put the customer first and deliver exceptional results.
Since founding Luxury Home & Glass Solutions, Michael has focused on providing top-notch services and products, ranging from impact windows and doors to blinds, drapes, shades, and plantation shutters. His commitment to quality control ensures that every installation is meticulously handled by his dedicated team, who work exclusively for the company. Michael emphasizes clear communication and setting proper expectations, which has helped Luxury HGS build lasting relationships with clients and achieve a high rate of repeat and referral business.
Michael’s passion for innovation extends to regularly reviewing new products and trends to offer the best value to his clients. His hands-on approach and dedication to excellence have established Luxury Home & Glass Solutions as an industry leader in Fort Lauderdale, known for its commitment to customer satisfaction and cutting-edge solutions. Under Michael’s leadership, the company continues to grow, offering luxury, reliability, and personalized service.
Michael, thank you for joining us today. To start, can you tell us a bit about what inspired you to launch Luxury Home & Glass Solutions?
Thanks for having me! The inspiration really came from my experience working as a sales rep for several companies in the home improvement industry. I was proud to represent what I thought were high-quality products, but I quickly realized that the customer wasn’t the top priority for many of these companies. I knew there had to be a better way to do things, so I decided to start Luxury Home & Glass Solutions, with a clear focus on putting the customer first and delivering truly top-notch service and installations.
That sounds like a great mission. How does Luxury Home & Glass Solutions set itself apart from the competition?
It really comes down to our approach to quality and transparency. We’re not just selling products—we’re building relationships with our clients. From impact windows and doors to automated window treatments, we make sure everything is customized to fit the client’s needs and vision. We also take extra steps to ensure quality control, with a dedicated team that works exclusively for us. We never use subcontractors, so we can guarantee that every installation meets our high standards. Additionally, we offer detailed consultations and clear communication to avoid surprises.
It’s great to hear that attention to detail. How do you ensure that your customers are always satisfied with the service they receive?
We believe in setting clear expectations from the start. Every sales rep at Luxury Home & Glass Solutions is trained to be upfront with clients—no false promises. Everything is documented, so there’s no confusion during the installation process. We also have a quality control expert who reviews every project before and after installation to make sure everything is perfect. If an issue does arise, we address it immediately and work with the client to find a solution.
That’s a solid approach. You mentioned automated window treatments. Can you tell us more about the trends you’re seeing in this area?
Absolutely. Automated window treatments, like motorized blinds, drapes, and shades, are becoming more popular, especially in high-end homes. People are looking for convenience and control over their environment. With automation, clients can control their window treatments with the touch of a button or even their phone. It’s a great way to add luxury and functionality to a home, and we’re proud to offer the latest options in this space.
With such a wide range of services, how do you ensure your team is delivering consistent results?
Consistency is key for us. That’s why we hire skilled professionals who work exclusively for us. We don’t believe in using subcontractors because we want full control over the quality of our work. We also regularly review new products and installation techniques to ensure we’re offering the best solutions. Our team is highly trained, and we conduct frequent quality checks on all installations to make sure everything meets our standards.
You’ve mentioned your commitment to customer satisfaction. How important is it for you to build long-term relationships with clients?
It’s everything. We’re not just in this business to sell windows or doors—we want to build lasting relationships. That’s why a significant part of our business comes from repeat customers and referrals. Our goal is to have 90% of our business come from referrals, and we’re well on our way there. We want clients to feel so satisfied with the work that they’ll recommend us to friends and family.
What’s next for Luxury Home & Glass Solutions? Any exciting developments on the horizon?
We’re always looking for ways to improve and expand. Right now, we’re focused on growing our automated window treatments and roofing services. We’re also continually reviewing new products and innovations to ensure we’re offering the best to our clients. At the end of the day, we’re committed to being the go-to provider for high-quality, luxury home improvements in Fort Lauderdale and beyond.
That’s exciting! Any final thoughts or advice for homeowners looking to update their windows or doors?
I’d say, take the time to work with a company that’s committed to quality and transparency. Make sure they’re using top-tier products and are clear about the entire process. At Luxury Home & Glass Solutions, we focus on making sure every client feels informed and confident about their choices. Updating windows, doors, or window treatments can make a huge difference in the look, feel, and energy efficiency of a home, so it’s important to work with a company that takes pride in their work.